FAQs

FREQUENTLY ASKED QUESTIONS

Can I Pick Up A Item Ordered Online In-Store?

A: We Do Not Offer In-Store Pickup For Any Items 

How Long Is Shipping?

A: US - 2-3 Business Days : International 5-10 

How Do I Get Exclusive Steals?

A: Download Our App "SNKRVILLE" Available On The Apple & Play Store. Turn On Notifications To Be Alerted When Our "Daily Steal" Drops

What Shoe/Sizes Do You Have In Stock?

A: Our Inventory Online Is Up To Date with Inventory In Store

How Do I Sell My Shoes & Streetwear?

A: If Local Come To Our Hilltop Location in Virginia Beach. If Not Please Direct Message @SNKRVILLEVA For A Quote

Why Did You Ask For My ID?

A: If Your Payment Comes Through as "High Risk" we will Reach Out via Email @ support@snkrville.com Asking You To Verify Your ID / Card Info

My Order Got Cancelled, How Do I Get A Refund?

A: Orders Only Will Be Cancelled If Billing and Shipping Does Not Match. Refunds Are Processed Immediately & Could Take Up To 5Days To Reflect On Your Account

My Order Is "Arriving Late" What Should I Do?

A: Please Be Patient As UPS Experiences Backups & Delays just like Any Other Business. If Concerned Reach Out To Support@Snkrville.com. Orders Will Arrive At Your Doorstep or Returned To Our HQ.